Pagu Hospitality
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PRIVACY POLICY
Last Updated: May 29, 2026
At Pagu Hospitality (the "Company," "we," "us," or "our"), we respect your privacy and are committed to protecting the personal data and proprietary business intelligence you share with us. This Privacy Policy outlines how we collect, use, store, and safeguard your information when you visit our website (paguhospitality.com) or submit data through our digital sub-forms and assessment tools.
1. Data Controller and Compliance
Pagu Hospitality acts as the Sole Data Controller for all information gathered through this Website. We process your data lawfully, fairly, and transparently in strict accordance with global privacy frameworks, including the General Data Protection Regulation (GDPR) for European users and the California Consumer Privacy Act (CCPA) where applicable.
2. Information We Collect
To provide elite, corporate-level hospitality consulting, we collect two categories of information:
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Voluntary Business & Personal Data: When you fill out our diagnostic sub-forms, project inquiries, or request an NDA, you explicitly provide us with metrics such as your name, corporate email address, phone number, property name, asset location, financial performance metrics, occupancy data, and operational challenges.
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Automated Technical Data: When browsing our site, we automatically collect basic analytics via cookies and tracking pixels, including your IP address, browser type, device identifiers, and page interaction metrics to improve our user experience.
3. How We Use Your Data
We strictly limit the processing of your proprietary data to the following operations:
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Evaluating your independent hospitality asset to deliver customized consulting insights and strategic success plans.
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Generating and delivering formal, electronic Non-Disclosure Agreements (NDAs) via e-signature automated workflows.
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Responding directly to your operational requests, inquiries, and customer service needs.
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Monitoring, auditing, and optimizing our website's stability, user experience, and structural performance.
4. Data Retention, Security, and Storage
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Absolute Security: Your data is stored on highly secure, enterprise-grade cloud servers equipped with end-to-end encryption protocols. We enforce rigid physical, digital, and managerial safeguards to protect your records against unauthorized access, alteration, or disclosure.
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Strict Confidentiality: We do not sell, trade, rent, or lease your personal or business data to third-party marketing entities. Your metrics are accessible exclusively by authorized senior advisors bound by legal confidentiality terms.
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Retention Limits: We retain your personal and property metrics only as long as necessary to fulfill your consulting evaluation or comply with legal, accounting, and institutional reporting mandates.
5. Your Rights Under GDPR and CCPA
Depending on your geographical jurisdiction, you retain absolute legal control over your personal records. You may exercise any of the following rights at any time:
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Right to Access & Portability: Request a digital copy of all personal records we hold about your profile.
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Right to Rectification: Require the immediate correction or update of inaccurate data.
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Right to Erasure ("Right to be Forgotten"): Demand that we permanently purge all your personal records and business metrics from our databases.
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Right to Restrict Processing: Request that we suspend the processing of your data while keeping it securely archived.
To exercise these rights, please contact our designated Data Protection Officer via email at privacy@paguhospitality.com. We respond to all verified legal requests within 30 days.
6. Third-Party Integrations and Processing
Our website operates natively using the Wix engine. Form entries, database tracking, and communication dispatches are safely managed via secure backend cloud databases. If you opt into an automated formal NDA workflow, your data will be routed through verified, encrypted e-signature APIs (such as DocuSign or Adobe Sign) strictly to execute the document.
7. Updates to This Policy
We reserve the right to revise this Privacy Policy periodically to match changing regulatory landscapes or technical updates. Any amendments will be signaled immediately by updating the "Last Updated" timestamp at the peak of this document.
TERMS OF USE
Last Updated: May 29, 2026
Welcome to Pagu Hospitality (the "Website"). By accessing, browsing, or using this Website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use (the "Terms") and to comply with all applicable laws and regulations. If you do not agree to these Terms, please do not use this Website or submit data through our sub-forms.
1. Acceptance of Terms
These Terms constitute a legally binding agreement between you ("User," "Independent Property Owner," or "Prospect") and Pagu Hospitality ("we," "us," or "our"). We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of the Website following any changes constitutes your binding acceptance of the revised Terms.
2. Services and Website Scope
This Website provides general information, case studies, success stories, and digital advisory sub-forms aimed at empowering independent hospitality establishments and owners. The content provided on this Website is for informational and educational purposes only. It does not constitute a formal, binding consulting contract or operational mandate until a separate Master Services Agreement (MSA) is formally executed between both parties.
3. User Submissions & Data Accuracy
When you submit information through our inquiry forms, project sub-forms, or diagnostic tools, you agree to:
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Provide true, accurate, current, and complete details regarding your hospitality asset.
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Refrain from submitting data that infringes on the intellectual property, privacy, or proprietary rights of any third party.
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Maintain the confidentiality of any account credentials or preliminary strategy reports issued to you by our advisory team.
4. Proprietary and Intellectual Property Rights
All content features and functionality on this Website—including but not limited to text, graphics, proprietary consulting frameworks, success story architectures, code, images, and logos—are the exclusive intellectual property of Pagu Hospitality or its licensors.
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You are granted a limited, non-exclusive, non-transferable, and revocable license to access and view the Website content for personal, non-commercial evaluation of our services.
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You may not copy, reproduce, reverse-engineer, distribute, or exploit any operational frameworks or digital assets found on this Website for commercial gain or competitive benchmarking without explicit written consent.
5. Limitation of Liability
To the maximum extent permitted by applicable law, Pagu Hospitality, its directors, employees, or strategic partners shall not be held liable for any direct, indirect, incidental, consequential, or punitive damages arising out of:
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Your access to, or inability to access, this Website or its dynamic forms.
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Any decisions made, or operational changes implemented, by independent property owners based solely on the general content or boilerplate case studies displayed on this platform.
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Any temporary technical disruptions, data delays, or unauthorized third-party interventions beyond our reasonable security measures.
6. Privacy & GDPR Compliance
Your privacy is paramount to us. All personal data, contact credentials, and proprietary business metrics collected through this Website are governed in strict accordance with our Privacy Policy and General Data Protection Regulation (GDPR) standards. By checking the consent box on our forms, you authorize the processing of your data solely for the evaluation of your professional inquiry.
7. Indemnification
You agree to defend, indemnify, and hold harmless Pagu Hospitality and its affiliates from and against any claims, liabilities, damages, judgments, awards, losses, costs, or expenses (including reasonable attorneys' fees) arising out of your violation of these Terms or your unauthorized misuse of the site's digital assets.
8. Governing Law and Jurisdiction
These Terms and all disputes arising directly out of the use of this Website shall be governed by, construed, and enforced in accordance with the laws of the jurisdiction in which Pagu Hospitality is primary registered, without regard to its conflict of law principles.